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Subject access request.
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on ‎10-11-2018 09:52
Goodmorning folks my first post so please go easy.
I recently put in a subject access request into o2 and it has been rejected, what I was basically asking for was a series of text msgs from my number to another o2 number and ONLY outgoing text from me to them over a 19 month period so not breaking any privacy laws to the other party. A lot is riding on this matter, now the subject access team are saying that they don't keep this info but we all know they do i,e, terrorism and organized crime investigations always find them don't they. but a court case could be lost if I don't get these. does that make sense....can anyone give me any advise on this, please.
thanks
Gaz

Re: Subject access request.
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on ‎10-11-2018 10:18
@Gazpreece_1974 Have you spoken to customer service about this? I will tag our community admin but they won’t answer until Monday. Call customer service on 4445 to speak with them
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on ‎10-11-2018 10:36
Good morning and thank you for replying so soon yes i have spoken to customer services and they can't do a lot. I am suffering from depression and anxiety because of this whole problem not just with o2 so I'm not really in the right mind frame to call that department. i have a ref number of the letter i received yesterday, would that be any good to you.
many thanks,
Gaz

Re: Subject access request.
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on ‎10-11-2018 10:41
@Gazpreece_1974 This is not O2 you are talking to here. This is a customer forum. We are all customers like you. We can’t access accounts. The only thing I can advise if you don’t want to speak to customer service again is to wait until our community admin log in on Monday to see if they can help
Re: Subject access request.
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on ‎10-11-2018 10:45
No need to get worried or deperessed. As @Anonymous has pointed out, he has tagged our community managers into this post and they will be able to help you.
They aren't on till Monday now so please pop back to this thread then and I'm sure they will be in touch
Welcome to the forum by the way
Re: Subject access request.
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on ‎10-11-2018 10:45
If so, I’d advise they contacted o2 officially for the information.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Subject access request.
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on ‎10-11-2018 10:58
Gaz

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on ‎10-11-2018 10:59
@Gazpreece_1974 Your welcome & welcome to the forum
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on ‎10-11-2018 11:02
thanks again.
Gaz
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on ‎10-11-2018 11:04
Gaz