Hi,
I had preordered a iphone 6 64GB Grey on 12th Sep 2014 and following are the events that unfolded!
1. Got a text from UK Mail on 26th Sep stating the phone will be delivered on 26th Sep between 9:48-11:48 and guess what it did not turn up.
2. Got another text from UK Mail on 29th Sep stating the phone will be delivered on 29th Sep between 11:41 - 12:41 and again no sign of the delivery.
3. I got in touch with O2 customer care on chat and I was told my address couldnt be found?!?!?! Neither O2 or UK mail did contact me to confirm the address. After confirming the address, I was promised the phone will be delivered on 2nd Oct. Phone was never delivered. Plus UK Mail status said delayed and i couldnt even change it pick up from depot!
4. I contacted O2 customer care again and i was promised again that the phone will be delivered on saturday 4th Oct! nothing turned up. So I contacted UK Mail, they said O2 had requested to send the phone back to O2 and they have done so!!!!!
5. I again contacted O2 customer care and this I was lied to by the customer care! They said the online order delivery can be changed and she has changed it store pick up for Sunday 11th. I went to the store and later found out that I was lied to by the customer care.
6. I again contacted o2 and this time they said the phone is with uk mail?!!?
7. I got so fed up of following up so many times, I decided to cancel the order and guess what I cannot even do that! Now i am following up with O2 to refund the £199.99 I paid for the phone. Its been 4 days since all of this and no sign of cancellation or refund. Order status still says completed!!!
8. Got frustrated went on twitter about it.. I have been exchanging tweets with the O2 customer care and it went on for 2 days and still no answer by them on this order!! O2 customer care & UK mail both are just useless.
I wish I had'nt placed the pre-order!! Warning and lesson to all.
Can anybody here help me to log a formal complain against o2 and its customer service. Don't know if that is any of any use at all?
