Still waiting for new phone

[Sarah841]

Hi 

I'm still waiting for an email to say my phone has been dispatched.

They said its out of stock once I had put the order through.

How long am I going to wait for new stock.

Its alway been next day on any phone I've had with virgin.

I have been changed to 02 now.

But the order should note that phone was out of stock before it goes through the whole process and I could of choice another colour or phone.

Its very disappointing already from 02.

How long do I still need to wait.

As I may cancel and go with another provider altogether.

[Bambino · Accepted solution]

@Sarah841 O2 doesn't operate a live stock reporting system. They never have. It's caused many problems for customers over the years. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call the sales team on 0800 081 0255