Still haven’t received code for headphones

[Alyson1979]

I upgraded to a Samsung Galaxy S23 on April 27th this year, and as part of the order there was an offer to receive a code for a free pair of Samsung Galaxy Buds Pro 2. The small print said I’d be texted the code after being on contract for a month. It’s more than two months later and I’m still waiting for the code. I’ve spoken to O2 twice, once via the online chat and once on the phone, and both times I was promised I would receive the code within 48 hours of the conversation.

Still waiting. Any ideas?

[Arthur_Dent]

Also, the pop up message and a survey you get is immensely annoying as it interferes with trying to post 

[Cleoriff]

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@Arthur_Dent wrote:

Also, the pop up message and a survey you get is immensely annoying as it interferes with trying to post 

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@Arthur_Dent 

We totally agree! We have moaned about that damn pop up for years now. Apparently IT were going to try and fix it but they haven't. Those of us who post on here regularly are damn sick of it!!

[pgn]

Yeah re ombudsman, as much use as an ashtray on a motorbike, @Arthur_Dent - complaints also seem to eliminate you from further support interaction until complaint resolved or closed, from what I see here. 🤦

[Oxonian]

There have been a few reports on here @Arthur_Dent in which complainants have spoken well of the Ombudsman. But I suppose that depends on the complexity of the complaint, who the caseworker assigned to it in the Ombudsman's office is and, of course, the complainant's expectations when escalating their complaint upwards. 👍