Solved: Still haven’t received code for headphones

Alyson1979 · ‎04-07-2023

I upgraded to a Samsung Galaxy S23 on April 27th this year, and as part of the order there was an offer to receive a code for a free pair of Samsung Galaxy Buds Pro 2. The small print said I’d be texted the code after being on contract for a month. It’s more than two months later and I’m still waiting for the code. I’ve spoken to O2 twice, once via the online chat and once on the phone, and both times I was promised I would receive the code within 48 hours of the conversation.

Still waiting. Any ideas?

Breanna · ‎05-07-2023

@Alyson1979 The best thing you can do is continue chasing it up with O2--I would recommend reaching out on social media. All links here.

View solution in original post

Breanna · ‎05-07-2023

@Alyson1979 The best thing you can do is continue chasing it up with O2--I would recommend reaching out on social media. All links here.

Alyson1979 · ‎05-07-2023

Thanks, when I’ve hit my deadlines for the week I’ll sit down and try again

Richard2023 · ‎05-07-2023

I am in the exact same position, bought a new 02 contract in April and still no workable code in July. Daily online chats and still no further forward. Its a joke as they cannot legally fulfill a contract if they don't provide me a code that I can use to claim the pair of buds.

Dutchdom · ‎24-07-2023

Did you guys ever get your code?

Arthur_Dent · ‎09-08-2023

hi,

I'm in a similar situation.

It's been over 40 days since the start of my contract and still nothing

I have chased O2 3 times via the messaging a few times and they keep promising it will be done in the next 48 hours yet here I am complaining in the forum that they have failed to sort it out.

The messaging is also quite poor with a lot of cut and paste general answers which don't make sense and obviously no actual fix

All pretty disappointing considering this is my first impression of using the company.

Ewan_Scott · ‎12-12-2023

I have the exact same issue, I have been informed however its a widespread issue.

Seemingly with Samsung who are meant to provide the codes.
Some customer have not had codes at all whilst others have codes but when they try to use them in the store they do not work.

My issue has been with O2 and their complete lack of communication and ownership of the issue.
I entered into a contract with them based upon the deal being fulfilled as per the terms we agreed.
As it stands I see them as being in breach of contract and for every month this issue persists I will seek compensation.

I have made 8 complaints in the last 3 months regarding this and when logging into my O2 every one has been closed now why that is I don't know as no resolution has been put in place nor have I been informed of a solution that is acceptable to me.

Im going to give it until after Christmas if it isn't resolved by then ill take further action over breach of contract.

O2 should take the initiative here supply the earbuds as agreed when the deal was entered into and sort the rest of it out with Samsung on their own time.

I'm sure they wouldn't be happy if my next bills were due they were advised It's due to issues with my bank but it will be sorted whenever and make them wait for payment they would be all over me.

Already had my account at collections because of their staffs inability to do basic servicing and set up a direct debit correctly despite being provided the information 3 times.