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Staff Tariff Conversion not happened

MM87
Level 1: Joiner
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on ‎01-02-2021 17:31

on ‎01-02-2021 17:31

I upgraded my Pay Monthly Contract couple of days before on 30-an-2021 and got the new device as well. During my old Contract I was on Staff Tariff (Staff O2 Refresh Unlimited) and was paying only device cost, but after upgrade I could see my Staff Tariff is revoked and now I could see my Tariff Plan is £12. I want to convert my Tariff plan back to Staff Tariff.

 

I tried reaching O2 Customer Care on 202 but no luck. Previously I was reaching via VIP Customer Care and now that line seems not available. Does anyone help me on this to convert Normal Tariff to Staff Tariff?

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MI5
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on ‎01-02-2021 17:36

on ‎01-02-2021 17:36

@MM87 

You'll need to reapply for the discount in the same way you did originally, assuming you are still O2 staff?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎01-02-2021 17:37

on ‎01-02-2021 17:37

I'll tag the online O2 advisors to see if they can assist. @Anonymous or @Thomaso1 can you please advise @MM87?

I DO NOT WORK FOR O2



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MM87
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on ‎01-02-2021 17:51

on ‎01-02-2021 17:51

Yes, I'm working for O2. Initially I tried to convert into staff plan by calling VIP customer care number. But now the same number not in use. Kindly help me to sort out.
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Thomaso1
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on ‎01-02-2021 18:17

on ‎01-02-2021 18:17

Thanks for the tag @Bambino . I will PM you @MM87 and see what we can do.

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