Split port | number not recognised

[silverswan]

Hello,

I moved my number over when I signed up for a pay monthly tariff. The number was ported over and I can make calls and send texts but no one can reach me at all. When someone calls me all they hear is sorry the number cannot be recognised. I contacted support through live chat and they said they will look into it but nothing has happened yet. I have important calls that I am missing right now.

Is there anyone here who can help me?

Thanks,

Stephen

[Bambino]

@silverswan Don't rely on Live Chat to do anything. Call customer service. Use the Lost/Stolen or Fraud option if you have to. Try 0800 977 7337 first

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