You need to get in touch with customer services @ClarkOliver
You can either call them on 202 / 0344 809 0202, or message on social media (links below).
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
There is a guide on spend caps I've linked below as well.
Guide: Spend Caps & Charge to Mobile on O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
