Spend cap

[Pickels]

I have had a spend cap on my account but when I have change the data plan this has now gone. I was notified by text but would like to have this back to the account.
Can you please advise thank you

[Cleoriff · Accepted solution]

Hi @Pickels 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Guide: Spend Caps & Charge to Mobile on O2