Solved: Speak to someone???

MB4 · ‎25-01-2021

How on earth do you speak to someone at 02 or start a webchat? When I call I go through the options and then it says bye bye and cuts me off.

My SIM is supposed to be transferring to 02 today and I need to check if this is happening.

The difficulty in contacting customer services is making me wonder if transferring from Vodafone to 02 was the right decision !

gmarkj · ‎25-01-2021

The chat option normally appears if you start browsing the shop @MB4.
Alternatively the advice to get through on the phone is to try one of the numbers in the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎25-01-2021

The chat option normally appears if you start browsing the shop @MB4.
Alternatively the advice to get through on the phone is to try one of the numbers in the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

rocky32lions · ‎25-01-2021

Hi I am having problems with my phone

rocky32lions · ‎25-01-2021

My phone is playing up can you help?

MI5 · ‎25-01-2021

@rocky32lions

We can try to help if you tell us your problem and what phone you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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