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Level 2: Apprentice
Posts: 10
Registered: ‎01-02-2017

Re: Spammed by bill notifications

A touch late in replying, but for what it's worth: You can call CS and ask them to stop notifying you by any of the manners you've addressed. For instance, I was in the same position as you but was able to have them stop sending me email notifications, specifically.

 

This was quite a year or so ago now, though.

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Anonymous
Posts: 0

Re: Spammed by bill notifications

It’s a legal requirement as presented on page one of this thread so can’t really be removed
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Posts: 68
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Registered: ‎02-03-2019

Re: Spammed by bill notifications

Customer service can only prevent marketing and sale as has already been stated by law they are required to inform you that the bill is ready as it is a variable amount and not fixed.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
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Level 1: Joiner
Posts: 3
Registered: ‎03-01-2020

Re: Spammed by bill notifications

Is it really a legal requirement to send me an email, a text message AND an app notification all saying the exact same thing? I very much doubt it.

One of these methods would suffice and would surely satisfy this apparent "legal requirement". I don't need to be told three times in one day that my bill is ready.
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Level 1: Joiner
Posts: 3
Registered: ‎03-01-2020

Re: Spammed by bill notifications

Is it really a legal requirement to send me an email, a text message AND an app notification all saying the exact same thing? I very much doubt it.

One of these methods would suffice and would surely satisfy this apparent "legal requirement". I don't need to be told three times in one day that my bill is ready.
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Posts: 9,907
Topics: 105
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Registered: ‎11-04-2012

Re: Spammed by bill notifications


@Ant1 wrote:
Is it really a legal requirement to send me an email, a text message AND an app notification all saying the exact same thing? I very much doubt it.

One of these methods would suffice and would surely satisfy this apparent "legal requirement". I don't need to be told three times in one day that my bill is ready.

Love the double-post to make the point, @Ant1 LOL

 

Seriously, an SMS, an App reminder AND an E-MAIL, and a Google Assistant reminder based on the e-mail, for a bill payment does seem to be overkill... But it does not annoy me, TBH. 

I always thought something was fundamentally wrong with the universe.
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Posts: 94,415
Topics: 541
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Registered: ‎04-04-2012

Re: Spammed by bill notifications

I only get an email so not spammed at all.
Call customer service and change your contact preferences.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎03-01-2020

Re: Spammed by bill notifications

[ Edited ]

sweat smile Honestly, the double post was not intentional but hopefully strengthens my point!

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Posts: 9,907
Topics: 105
Ideas: 2
Registered: ‎11-04-2012

Re: Spammed by bill notifications


@MI5 wrote:
I only get an email so not spammed at all.
Call customer service and change your contact preferences.

Frankly, less hassle to put up with the notifications than to try to explain to CS esactly which notification(s) you don't want.

 

YMMV.

I always thought something was fundamentally wrong with the universe.
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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: Spammed by bill notifications

I must be lucky then Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)