Spammed by bill notifications

[Gisnep666]

Hi, I've been an O2 Pay Monthly customer for many years.

Every month I receive a text message and an email from O2 telling me that my bill is ready to pay. I used to have the awful My O2 app installed as well and that started sending me notifications at the same time as well, and of course they couldn't be turned off.

I don't need notifications. I have a direct debit set up and I never miss a payment.

I must have called in ten times over the years trying to get them to stop and every time I'm told "OK, we've turned them off for you", but nothing ever changes.

I just got off a chat with a Guru who told me "the messages are sent by the system so they can't be turned off".

Is this normal? Does every Pay Monthly customer receive two – even three – reminders to pay a bill they already have a DD set up for?

It's bordering on harassment. I want it to stop.

Does anyone know how to kill the messages?

[Cleoriff]

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@MI5 wrote:
I must be lucky then

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Yes and me, just get an email.

[HudsonTea]

This is not a solution! email, text, AND app notification is overkill. especially as I pay the bill on 3 lines

[Enlli]

@HudsonTea This is a five year old thread.

If you have a complaint then you need to start a new one.

However there are no agents here now, so there will be little us members can do 

[MI5]

The thing is. Starting a new thread still results in the same (unwanted) answers.

The only hope is asking customer service to turn off some of them, but as already stated, at least one will have to remain for legal reasons.