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Spammed by bill notifications

Gisnep666
Level 1: Joiner
  • 3 Posts
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Registered:

Hi, I've been an O2 Pay Monthly customer for many years.

Every month I receive a text message and an email from O2 telling me that my bill is ready to pay. I used to have the awful My O2 app installed as well and that started sending me notifications at the same time as well, and of course they couldn't be turned off.


I don't need notifications. I have a direct debit set up and I never miss a payment.

I must have called in ten times over the years trying to get them to stop and every time I'm told "OK, we've turned them off for you", but nothing ever changes.

I just got off a chat with a Guru who told me "the messages are sent by the system so they can't be turned off".


Is this normal? Does every Pay Monthly customer receive two – even three – reminders to pay a bill they already have a DD set up for?

It's bordering on harassment. I want it to stop.

Does anyone know how to kill the messages?

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Cleoriff
Level 94: Supreme
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Registered:

@MI5 wrote:
I must be lucky then slight_smile

Yes and me, just get an email.

Veritas Numquam Perit

Girl in a jacket
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