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Sony

GemmaH
Level 1: Joiner
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I’ve noticed my daughter has £160 in charges on her phone bill for something called Sony yet we don’t have anything Sony in our house, we have no accounts how do I get this cancelled 

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MI5
Level 94: Supreme
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@GemmaH 

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

They will be able to tell you who is billing you and you will need to go to them to cancel the subscription.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154170 Posts
  • 657 Topics
  • 29419 Solutions
Registered:

@GemmaH 

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

They will be able to tell you who is billing you and you will need to go to them to cancel the subscription.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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