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Soend cap

Sarah365
Level 1: Joiner
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Please can you increase my spend cap to £30
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MI5
Level 94: Supreme
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@Sarah365 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 5
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MI5
Level 94: Supreme
  • 119664 Posts
  • 605 Topics
  • 17517 Solutions
Registered:

@Sarah365 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
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Sarah365
Level 1: Joiner
  • 2 Posts
  • 1 Topics
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Registered:
Please can you increase my spend cap to £30
Message 3 of 5
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Bambino
Level 72: Oracle
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Registered:

@Sarah365 This is not O2. This is a customer community. Call customer service on 202 from your mobile, or 0800 032 1402 from any phone.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 119664 Posts
  • 605 Topics
  • 17517 Solutions
Registered:

Already answered above @Sarah365 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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