Solved: So-called "Loyalty Discount" added to bill, for a ...

Stphz · ‎08-08-2018

Did anyone else get a so-called "Loyalty Discount" of £9.17 *added* on July's bill !

Or ... is it just me for being such a loyal brand champion. I used to really like you O2 ... but ... raising my package fee by 10£ and adding random fees to my bill is really the last straw.

Get in touch with me please or send me my PAC.

MI5 · ‎08-08-2018

@Stphz you'll need to call o2 yoursef I;m afraid as this isn't customer services http://www.o2.co.uk/contactus

How to get PAC here too https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-08-2018

@Stphz you'll need to call o2 yoursef I;m afraid as this isn't customer services http://www.o2.co.uk/contactus

How to get PAC here too https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-08-2018

I assume you must have a discounted tariff but please call customer service. This is not o2 & don’t use live chat

MI5 · ‎08-08-2018

It's a discounted tariff that has ended, so after the discount period it goes up to full price.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎09-08-2018

Hi @Stphz How are you getting on with this? Did the replies above help you understand better what's going on?

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