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So-called "Loyalty Discount" added to bill, for a 20-year tenure customer

Stphz
Level 1: Joiner
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Did anyone else get a so-called "Loyalty Discount" of £9.17 *added* on July's bill ! 

 

Or ... is it just me for being such a loyal brand champion. I used to really like you O2 ... but ... raising my package fee by 10£ and adding random fees to my bill is really the last straw.

 

Get in touch with me please or send me my PAC.

 

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MI5
Level 94: Supreme
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@Stphz you'll need to call o2 yoursef I;m afraid as this isn't customer services http://www.o2.co.uk/contactus

How to get PAC here too https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Stphz you'll need to call o2 yoursef I;m afraid as this isn't customer services http://www.o2.co.uk/contactus

How to get PAC here too https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
I assume you must have a discounted tariff but please call customer service. This is not o2 & don’t use live chat
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MI5
Level 94: Supreme
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It's a discounted tariff that has ended, so after the discount period it goes up to full price.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @Stphz slight_smile How are you getting on with this? Did the replies above help you understand better what's going on? 

 

 

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