Hi All,
Any advice appreciated.
I have 4 contracts with O2 (all SIM only, total spend only around £30/month, the last contract being taken out recently on 11 Aug) and wanted to get the £5 connected smartwatch £5/month tarriff added to my Samsung Watch 5 Pro LTE.
I went into an O2 shop on 27 Aug, they said "no problem" and tried to add the tariff. The computer gave the "You have reached the maximum number of contracts" error. The O2 staff member (who was very helpful) said that 4 definitely wasn't the maximum, and it might be because the system was seeing the 11 August contract as too recent, and said to come back after 1 month had elapsed from 11 August.
So I tried again today in an O2 store and received the same message - maximum number of contracts. They said to phone O2 and I was transferred from C/S to Sales to C/S to Sales and told a variety of things (including that the tariff couldn't be added to a watch direct from Samsung - not true!) but eventually came up again the max number of lines error. It's not a credit score issue, confirmed with Experian.
So could anyone advise if 4 is really the maximum (sounds low?). And if the error is due to the recent contract from 11 Aug, how long do I have to wait? And finally has today's failed attempt reset the clock for the waiting period?
Any help appreciated - a frustrating physical visit and 90 minutes on the phone to O2 today!
Thank you.
