Sim

[Anonymous]

Hi, I need to activate my pay monthly replacement sim.

[MI5 · Accepted solution]

Do it here if you old one is still active. http://swapmysim.o2.co.uk/
If not, call CS http://www.o2.co.uk/contactus

[jonsie]

If this is a monthly sim to replace a monthly sim then yes you need to call customer service to activate it. If it's a new contract then use the link above.

[Anonymous]

Why did you need a replacement SIM card ?

If to replace a lost / stolen one then Customer services will need to manually lift an account bar that would have been placed if you advised them of the incident.

If to fit into another phone then the links supplied will help. Takes from a few minutes up to 24 hours to settle. Turn the phone Off and On to help the process.

Also an O2 High street shop should be able to help. Take some ID to prove your the account holder if asked.

[Cleoriff]

Or...do as I did (if you live close enough)...pop into an O2 store and let them do it for you. Rapidly done..and usually no long wait for it to activate. Mine was done in 10 minutes...

[Anonymous]

@Anonymous you shouldn't ask why they needed it when it has nothing to do with you or this particular query, all was asked was how to activate it

[Anonymous]

Hello lovemyphone

By ascertaining why a replacement sim was required helps to provide accurate assistance.

Which is why I followed my enquiry with some follow On questions. Ie it wouldn't matter how many times a sim was activated if the account had any bars placed on it for a lost or stolen handset / SIM card.

[Cleoriff]

Hi @Anonymous

Just out of curiousity ....are you an O2 employee?

[Anonymous]

That may as well be though @Anonymous but there is only need to answer the question not ask the situation behind it as the op may not wish to discuss it,

Also if you work for O2 you need to put the disclaimer in your signature

[Anonymous]

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@Cleoriff wrote:

Hi @Anonymous

Just out of curiousity ....are you an O2 employee?

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Hello @Cleoriff

No I'm just a Customer like yourself.