Solved: new mobile number and login detail

Anonymous · ‎02-11-2016

May I ask how to add another product into my existing accoung? Even though you have a page is showing to add the new device, however, login detail takes me my old account. Its confusing could you please explain how I can view my new bill.

MI5 · ‎02-11-2016

You will have a different login if it's a separate account.
Go to the option to bring in other products and then enter the log in details for the new account, it will ask you to confirm joining them together.
If you don't have your new log in details (should be on the emails you received) give CS a call when you can get through and they will advise you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎02-11-2016

Hi @Anonymous You go into my O2 and to the section bring products in http://www.o2.co.uk/myo2

Veritas Numquam Perit

MI5 · ‎02-11-2016

You will have a different login if it's a separate account.
Go to the option to bring in other products and then enter the log in details for the new account, it will ask you to confirm joining them together.
If you don't have your new log in details (should be on the emails you received) give CS a call when you can get through and they will advise you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-11-2016

Here

Veritas Numquam Perit

MI5 · ‎02-11-2016

Yes, the op is aware of where to go but needs the log in of the new account to complete the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-11-2016

@MI5 I was showing where to go by diagram. which was the first part of question asked. Additionally I wasnt aware you had answered during the time it took me to post the snip....

Veritas Numquam Perit

MI5 · ‎02-11-2016

They said "Even though you have a page is showing to add the new device" in first post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-11-2016

OK..I am not getting into an argument with you. I was answering the post and trying to help. Thats all...

Veritas Numquam Perit

MI5 · ‎02-11-2016

Nor am I. Just stating facts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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