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Sim swap

Anonymous
Not applicable

on ‎06-12-2014 17:39

on ‎06-12-2014 17:39

my original sin was deactivated and when I tried going on my new sim, it still says no service????
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MI5
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on ‎06-12-2014 17:48

on ‎06-12-2014 17:48

It takes a while - my last one took about 4 hours after old sim turned off - keep rebooting new phone until it comes online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-12-2014 17:56

on ‎06-12-2014 17:56

Hi,

If after approx 24 hours it has not completed then think about giving O2 Customer Services. 202 for Contract. 4445 for PAYG a call to check on your account.
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MI5
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on ‎06-12-2014 18:13

on ‎06-12-2014 18:13

The process has started now (indicated by your old sim turning off) so no need to call CS.... just be patient wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎06-12-2014 19:06

on ‎06-12-2014 19:06

It worked, but the number on the SIM card still has the original version so my sms apps are confused of which number I have. I tried calling my normal number and it worked fine.
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MI5
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In response to Anonymous
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on ‎06-12-2014 19:09

on ‎06-12-2014 19:09

Is it an iphone?
You have to change your number manually in settings >phone >my number....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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