Sim swap

nichola83 · ‎31-03-2020

so I upgraded with carphone warehouse and received my new Samsung s20 along with a new 5g chip which gave me instructions as to how to do my sim swap..fast forward 2 days and my sim still hasn't swapped over and both sims are still working im so confused and finding it very hard to get any response from anyone due to current situations can any one offer any help? Thanks

MI5 · ‎31-03-2020

@nichola83

Number ports and transfers are taking ages currently I'm afraid.

All you can do is wait, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎31-03-2020

Do the sim swap again but number changes are very slow at the moment.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

nichola83 · ‎31-03-2020

OK thank you 😊

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