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Sim swap

nichola83
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on ‎31-03-2020 21:38

on ‎31-03-2020 21:38

so I upgraded with carphone warehouse and received my new Samsung s20 along with a new 5g chip which gave me instructions as to how to do my sim swap..fast forward 2 days and my sim still hasn't swapped over and both sims are still working im so confused and finding it very hard to get any response from anyone due to current situations can any one offer any help? Thanks
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MI5
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on ‎31-03-2020 21:41

on ‎31-03-2020 21:41

@nichola83 

Number ports and transfers are taking ages currently I'm afraid.

All you can do is wait, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎31-03-2020 21:42

on ‎31-03-2020 21:42

Do the sim swap again but number changes are very slow at the moment.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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nichola83
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on ‎31-03-2020 21:43

on ‎31-03-2020 21:43

OK thank you 😊
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