This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Sim swap

nichola83
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-03-2020 21:38

on ‎31-03-2020 21:38

so I upgraded with carphone warehouse and received my new Samsung s20 along with a new 5g chip which gave me instructions as to how to do my sim swap..fast forward 2 days and my sim still hasn't swapped over and both sims are still working im so confused and finding it very hard to get any response from anyone due to current situations can any one offer any help? Thanks
Message 1 of 4
487 Views
0 Kudos
3 REPLIES 3

MI5
Level 94: Supreme
  • 144959 Posts
  • 635 Topics
  • 27794 Solutions
Registered:

on ‎31-03-2020 21:41

on ‎31-03-2020 21:41

@nichola83 

Number ports and transfers are taking ages currently I'm afraid.

All you can do is wait, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
482 Views
0 Kudos

jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

on ‎31-03-2020 21:42

on ‎31-03-2020 21:42

Do the sim swap again but number changes are very slow at the moment.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
478 Views
0 Kudos

nichola83
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-03-2020 21:43

on ‎31-03-2020 21:43

OK thank you 😊
Message 4 of 4
474 Views
0 Kudos
Top Kudoed Authors
View All
Top