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Sim swap

Ph
Level 1: Joiner
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Hi received my bill before my SIM card thank you
How ever I’m having trouble doing the sim swap I sent the text yesterday regarding the request but was told wouldn’t be able to do it till 11/11 ???
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MI5
Level 94: Supreme
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@Ph 

Number porting does not happen over the weekend I'm afraid. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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  • 27490 Solutions
Registered:

@Ph 

Number porting does not happen over the weekend I'm afraid. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Martin-O2
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@Ph How are you getting on with this one? Has your sim swap gone through now? 

COVID-19 support - Help and support from O2 during the lockdown
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Ph
Level 1: Joiner
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Yes thank you I purchased another sim on contract for my wife on Friday but still waiting for this sim swap to be done
It’s a shame because I was told should be done in a few hours but not a 4 days and still not done it’s
Seems to let the service down
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Ph
Level 1: Joiner
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Registered:
Yes thank you I purchased another sim on contract for my wife on Friday but still waiting for this sim swap to be done
It’s a shame because I was told should be done in a few hours but not a 4 days and still not done it’s
Seems to let the service down
Message 5 of 6
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Martin-O2
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Thanks for the update @Ph! How are you getting on with the sim swap, has it gone through now? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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