Sim swap not completed

MandyL · ‎23-01-2021

My new phone and SIM card arrived yesterday. I did the SIM swap, received the code to my old phone etc. My old SIM was deactivated immediately but my new SIM still isn’t working and it’s been more than 24 hours now. I’ve switched the new phone on and off several times but still nothing. Can someone look into this for me please?

MandyL · ‎23-01-2021

I assume it must have been security measure and yes, it would have been really useful if I’d known that this could be an issue when using a new SIM in a new phone when I received them yesterday but I’m really happy to say that this has been resolved and everything is working as it should now 😁

MI5 · ‎23-01-2021

Good news @MandyL

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Cleoriff · ‎23-01-2021

Excellent news @MandyL

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