cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Sim swap not completed

MandyL
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-01-2021 10:55

on ‎23-01-2021 10:55

My new phone and SIM card arrived yesterday. I did the SIM swap, received the code to my old phone etc. My old SIM was deactivated immediately but my new SIM still isn’t working and it’s been more than 24 hours now. I’ve switched the new phone on and off several times but still nothing. Can someone look into this for me please?
Message 1 of 13
488 Views
0 Kudos
12 REPLIES 12

MandyL
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-01-2021 18:37

on ‎23-01-2021 18:37

I assume it must have been security measure and yes, it would have been really useful if I’d known that this could be an issue when using a new SIM in a new phone when I received them yesterday but I’m really happy to say that this has been resolved and everything is working as it should now 😁
Message 11 of 13
126 Views
0 Kudos

MI5
Level 94: Supreme
In response to MandyL
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

on ‎23-01-2021 18:39

on ‎23-01-2021 18:39

Good news @MandyL 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 13
122 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MandyL
  • 112394 Posts
  • 801 Topics
  • 6692 Solutions
Registered:

on ‎23-01-2021 18:39

on ‎23-01-2021 18:39

Excellent news @MandyL wink

Veritas Numquam Perit

Girl in a jacket
Message 13 of 13
121 Views
0 Kudos
Top Kudoed Authors
View All
Top