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Sim swap not completed

MandyL
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My new phone and SIM card arrived yesterday. I did the SIM swap, received the code to my old phone etc. My old SIM was deactivated immediately but my new SIM still isn’t working and it’s been more than 24 hours now. I’ve switched the new phone on and off several times but still nothing. Can someone look into this for me please?
Message 1 of 13
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MandyL
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I assume it must have been security measure and yes, it would have been really useful if I’d known that this could be an issue when using a new SIM in a new phone when I received them yesterday but I’m really happy to say that this has been resolved and everything is working as it should now 😁
Message 11 of 13
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MI5
Level 94: Supreme
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Good news @MandyL 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 13
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Cleoriff
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Excellent news @MandyL wink

Veritas Numquam Perit

Girl in a jacket
Message 13 of 13
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