Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250631 Views
  • 2 replies
  • 2 kudos

Resolved! Incorrect tracking information

Hi I'm hoping someone can help me I'm due to get a delivery on Monday by DPD and I have tried to track my package but it says invalid tracking information please check and try again any advice would be helpful

Ne1 by Level 1: Joiner
  • 805 Views
  • 2 replies
  • 0 kudos

Resolved! switching from Smarty mobile get my old number ported over

Hi How long does it take to switch to 02 and get my old number ported over after using the PAC when registering. I have the sim in and have been given a new number, but not notified when my old number will be ported over.

Tghars by Level 1: Joiner
  • 950 Views
  • 1 replies
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Resolved! Temporary Data Suspension

Is it possible to block data to my son's phone at certain times of the day (or rather night?) Our wifi turns off at midnight but he his continuing to use his phone through the night using his data allowance. Can anyone suggest the best way to manage ...

Resolved! Changed tarrif online but am being sent a new SIM?

Hi all,I was sent a text recently about being out of my minmimum contract term so i decided to follow the link to upgrade to a cheaper deal with more data. I've been with O2 for years and never changed tarrif but now there are much better deals. I'm ...

Resolved! Spend cap

I have had a spend cap on my account but when I have change the data plan this has now gone. I was notified by text but would like to have this back to the account.Can you please advise thank you

Pickels by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

5G sim

Hi - I have an iPhone 12 Pro and I’m on a 10Gb sim only tarrif. I was hoping to have used 5G, as according to your coverage checked it is available in my area, however I’ve so far not picked up a 5G signal and wondered whether this is because I need ...

Bilbo_uk by Level 1: Joiner
  • 804 Views
  • 5 replies
  • 0 kudos

Resolved! Billing

I need to change the payment details to mine how do I do this?

Jwaz800 by Level 1: Joiner
  • 449 Views
  • 2 replies
  • 0 kudos

Resolved! MyO2 and sending 2FA texts to see information

I've just noticed a slight problem, hopefully someone has encountered this and has a way to fix it. OK, I have had an o2 PAYG sim for years, used by a family member, I registered the sim and signed up to the o2 app. No problems so far. I signed up fo...

329800BA-FDFE-4B5C-8A3B-6298520A4B72.jpeg
Dave_ by Level 1: Joiner
  • 1278 Views
  • 6 replies
  • 0 kudos

Resolved! Phone bill

Hello, I’m just wondering is it possible to only pay for the phone and not the SIM card as I cannot afford it anymore, Thankyou

Zowie by Level 1: Joiner
  • 763 Views
  • 5 replies
  • 0 kudos