Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

call barring issues

I have a Samsung S8, within the last 3 days, I cant make any out going calls from my mobile. I get a masseage saying Call Barring is switched on. I have trued the 2 codes I know of "0000" and "1234", but still resolve. I have even done rest on my pho...

cbsoupy by Level 1: Joiner
  • 2 replies
  • 0 kudos


I cancelled my order as pay monthly, but O2 got my upfront payment, still waiting my refund. I didn’t get the phone delivery or collect. I called your customer service anybody didnt help me. I wanna refund my money and chat is offline numbers are bus...

September by Level 1: Joiner
  • 13 replies
  • 0 kudos


Hi Guys i upgraded my phone on the O2 refresh and two charges have come out of my bankl account, please could this be reviwed as no luck getting hold of anyone. Regards

refresh by Level 1: Joiner
  • 2 replies
  • 0 kudos

Not picking up data

After my phone got stolen we disabled that SIM card and ordered a new SIM card from o2 to use in my old iPhone 7 Plus. Ever since I have been able to pick up signal and text perfectly, but no matter where I go my phone will not pick up any mobile dat...

Hollie5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Pay monthly sim wont register on network

I lost my phone ,,& got new 1 & new sim 2weeks ago from 02 shop its pay monthly since then ,I waited 24hrs,2 activate, but nuthink still 2day I'm paying £31 a month 4 nothink I can not receive txt call anything so cant even speak 2 no1 plez help

Pay monthly bill overcharge

Hoping someone can help me out.I upgraded my monthly plan on 23 March. My month refreshed on the 28th March. I just received my monthly bill and I've been charged the full amount for my new monthly plan upfront, depsite being told by o2 that it would...

Ams by Level 1: Joiner
  • 2 replies
  • 0 kudos

New SIM card and phone

I have received my upgraded phone today and a new SIM and it won’t connect to o2 I can’t get any signal and my contacts won’t transfer and I can’t call or text. I have tried to contact o2 and I can’t please can anyone else help me? I am very frustrat...

Breony by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cancel my contract

I have 2 phones in my name, one of the contracts is up and I would like to cancel any further use on that phone/contract.. what do I do to do this?

Dawn27 by Level 1: Joiner
  • 1 replies
  • 0 kudos