Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! disney+ - 2 subscriptions showing on screen

I upgraded my phone yesterday and it asked me to readd Disney+ as an extra. Today I have had my confirmation that the old extra of Disney+ has been cancelled and the new one from the upgrade ready to go. I have gone onto Disney+ to activate. Firstly ...

Resolved! Late payment

I am late paying my bill as my payments messed up and direct debit didn’t go through. Can I please set up a promise to pay and have my services turned on please as it’s a necessity. Thank you

Family plan

Hi, I have a family member who has a pay as you go sim and I want to move them to a sim only plan and keep their existing number and also add their number to my family plan with my O2 contract. Just need some help to clear things up, when I select a ...

Resolved! Keep existing SIM card when upgrading

Hi,I am currently stuck abroad for a few months and want to upgrade my SIM only contact which is due for an upgrade. If I opt to sign up for a 30 day or another 12 month SIM only contract, is there any way that I can retain my existing SIM card? If a...

Resolved! Transfer number

Hi, I am aiming to transfer my phone from being in my mums name to my own- so i have bought a new contract in my name and then want to transfer my number to my new phone. I was told to do this i need to ring 02 for them to change it over for me which...

Putting a spending cap on my account

I need to put a spending cap on my account

Resolved! No network! New 5G sim same phone number!

I got upgrade to iPhone 12 and 5G sim. Have the same mobile number. It’s been 24hours now and no network! Can’t see any signal! Got WiFi. Tried switching phone off taking sim out etc but nothing!

Resolved! Mbps expected

What Mbps should I expect using a spare mobile phone as a hotspot. I'm watching live sports on sky but keep getting spinny blue wheel.

Resolved! How to get a 5G sim

Can anybody advise me how to get a 5G sim I got a new phone but I forgot to order a 5G compatible sim

Resolved! No signal and no data

Just wondering if there has been a problem with the network at sn25 2nb as not been able to use my phone all week for phone calls or data, I work in this area and quite a few people I work with have had the same problem. When I looked at the network ...

O2

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