Solved: Sim swap/Phone Repair - Page 2

Anonymous · ‎31-10-2017

I recently sent off my current phone for repair, i have placed my sim in the phone i had before the one ive sent to get fixed, when at the shop i choose "By Call" under the option of how id liked to be updated about my phone, thinking thatd be fine, ive be able to send texts fine and use mobile data, but today i noticed i had a voicemail, tryed to call it didnt dial out or anything no sound what so ever, turns out i cant make or receive calls which is annoying because im not going to get any updates about my phone, is there a way to sort this or anything? thanks

MI5 · ‎31-10-2017

Must be faulty I guess.

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Anonymous · ‎31-10-2017

Thanks for your help

MI5 · ‎31-10-2017

Sorry it wasn’t any better.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-10-2017

try to go to into call forwarding options and after a while of loading it comes up with networkor sim card error any ideas?

MI5 · ‎31-10-2017

It's not connecting to the network for some reason but it's strange that texts are still working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎31-10-2017

What phone is it btw?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2017

Sony Xperia M4 Aqua, my old one since my XA1 is out for repair

MI5 · ‎01-11-2017

Have you tried a factory reset at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2017

not recently, is that worth a try?

MI5 · ‎01-11-2017

It's the only thing I can think of left to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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