Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff change

I’m looking to change my tariff to increase my data allowance. I was wondering when in the month - in terms of in relation to when my data/mins/texts reset and payment date (which are both different) - would be the best time to change it? Also, will ...

Resolved! Sim stopped working - how do I get a new one!

Hello After dropping my phone in the loo (doh!) phone and sim are both sadly drowned. I put sim in my daughters spare phone, and it just keeps saying No Sim, no matter what we try. Is there a way to get a new sim for this (for Apple iphone 5c) please...

Simm swap

I am trying to transfer from Talk Talk to 02 but when entering my phone number the web site page refuses to accept my phone number

Resolved! I sent one text message to Southern Ireland and got billed for 6 text messages

Why was I charged for 6 text messages to Southern Ireland when I only sent one?

Resolved! Cost of internet use in Tenerife

My daughter is in Tenerife has a monthly contract with O2 will she get charged extra for data roaming or internet use whilst she is there?

Resolved! Using iPhone 7 in Turkey?

Hi,Looking for some help please? My Daughter has an iPhone 7 & is in Antalya in Turkey. She has O2 Travel Bolt On but can’t get any data. She can call and text but isn’t getting data.She has tried rebooting her phone, changing her APN to mobile.o2.co...

Resolved! new pay monthly sim

hi i just upgraded from pay as you go to pay monthly sim and i cant seem to be able to keep my old number no matter what i try i have tried everything it says to do but nothing please can some one help yours in advance Dave

Resolved! Text charges

Just got my 02 phone sent a group text to tell contacts if new number and just been charged £14 for it why is this my contract gives me unlimited text.

Resolved! Recent calls

Hi, how can i find my recent calls that i have made after my bill was generated?

Resolved! PUK the hard to get code

My contract is up this week and there’s The same phones that have been on market all year have nothing to grab me,but rumours of something big comming from Apple at end of year made me think I’ll wait and not tie myself to a contract yet. So I went o...

O2

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