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I am really not happy

Anonymous
Not applicable

on ‎01-11-2017 21:29

on ‎01-11-2017 21:29

 

I just paid a monthly bill of around 250 pounds!!

 

I asked for a smart and cost saving package and feel i am being taken advantage of on my monthly costs.

 

I am a whisker away from leaving 02 for good.

 

I need to find a plan that isn't costing me over £2000 a year!

 

Scooter 1

 

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MI5
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on ‎01-11-2017 21:39

on ‎01-11-2017 21:39

What is your bill breakdown and where are the charges coming from?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎01-11-2017 21:44

on ‎01-11-2017 21:44

Call charges surely? Maybe with mms thrown in... 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎01-11-2017 21:58

on ‎01-11-2017 21:58

@AnonymousI suggest you look in My O2 for a breakdown of charges http://www.o2.co.uk/myo2

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

on ‎01-11-2017 22:24

on ‎01-11-2017 22:24

It’s likely to be calls outside of your allowances or international calls

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jonsie
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on ‎01-11-2017 23:43

on ‎01-11-2017 23:43

Or maybe group texts if changing number. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎02-11-2017 09:33

on ‎02-11-2017 09:33

Good morning @Anonymous welcome to our forum! 

Sorry to hear that you've had unwanted charges - did you manage to check the bill in My O2 to see what caused it as asked above? Let us know how you get on!

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