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Level 1: Joiner
Posts: 1
Registered: ‎04-10-2018
Accepted Solution

Sim only - 3 month refresh upgrade option.

I have just got a sim only contract with o2 & it explains to me on the app that I am eligible to upgrade, so I go onto this option & it tells me this option to upgrade is only for the tarried of my SIM only contract I have just obtained over the last day of two.
I noticed that there is an option to upgrade to a handset after 3 months of loyal custom, I understand that trust needs to be established, I just want confirmation that I will have the option to upgrade to o2 refresh & add a device onto my current account with yourselves as I won't buy a new handset if this is the case.
Thankyou in advance.
Connor.
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Posts: 80,690
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Registered: ‎04-01-2009

Re: Sim only - 3 month refresh upgrade option.

The option to upgrade after 3 months is there when you take out a 12 month sim only and make on-time payments preferably by direct debit and take out a Refresh contract with mobile phone included.

A 30 day sim only is not eligible I'm afraid.

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Posts: 105,979
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Registered: ‎04-04-2012

Re: Sim only - 3 month refresh upgrade option.

@Connor Terms and conditions of 3 month upgrade are here https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

Just ensure you comply and you'll be fine to add a handset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 12
Registered: ‎14-01-2014

Re: Sim only - 3 month refresh upgrade option.

[ Edited ]

Thanks MI5, I had been concidering swapping to sim only after my contract expired and the difference between 12 month and 30 day contract prices is huge, roughly double! I'd chatted yesterday morning with O2 and they couldn't point me to anything in writing about this 3 month option to upgrade (6 months in some cases, depending on credit scoring apparently), in which they will waive they will waive the remainder of the sim only contract if you upgrade with O2. Having this offer in writing is sooo helpful.

 

Except... that link isn't working.  Maybe it's too long?  Can you repost a bitly or shorter URL if possible?  Thanks

 

Found it: http://bit.ly/2IDtMGF 

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Posts: 105,979
Topics: 554
Solutions: 13,951
Registered: ‎04-04-2012

Re: Sim only - 3 month refresh upgrade option.

Just remember you must be upgrading to a refresh contract, directly with O2 though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 12
Registered: ‎14-01-2014

Re: Sim only - 3 month refresh upgrade option.

Thanks MI5, again this isn't something that either of the O2 agents mentioned, they just said I need to 'upgrade with O2'.  No mention of it needing to be the Refresh plan.  Even so, I think it's worth going for the 12 month sim only plan, even if I have to pay it off after 6 months if a new contract through a third party is significantly cheaper.

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Registered: ‎04-01-2009

Re: Sim only - 3 month refresh upgrade option.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Sim only - 3 month refresh upgrade option.

Hi @Connor, I was wondering if the replies above answered your question, or if you needed some further help?

 

Thanks @jonsie and @MI5 for the useful information slight smile

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Level 1: Joiner
Posts: 2
Registered: ‎01-10-2018

Re: Sim only - 3 month refresh upgrade option.

yeah I was told 3 month when I signed up to a sim only 12 month deal now am been told 6 month what a joke