This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Sim not arrived

Go to solution
IA
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-12-2022 17:34

on ‎10-12-2022 17:34

Hello, 

My sim has not arrived yet I got an email to say my contract has started 2 days ago. How can this possibly be fair?! 

Message 1 of 3
1,227 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152991 Posts
  • 652 Topics
  • 29203 Solutions
Registered:

on ‎10-12-2022 17:43

on ‎10-12-2022 17:43

@IA 

Billing starts from when you order.

O2 will refund the days between order and receipt.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,221 Views
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 152991 Posts
  • 652 Topics
  • 29203 Solutions
Registered:

on ‎10-12-2022 17:43

on ‎10-12-2022 17:43

@IA 

Billing starts from when you order.

O2 will refund the days between order and receipt.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,222 Views

Go to solution
Enlli
Level 70: Enigma
  • 9867 Posts
  • 91 Topics
  • 1911 Solutions
Registered:

on ‎10-12-2022 17:44

on ‎10-12-2022 17:44

Almost certainly delayed in the Royal Mail dispute.

SIMs are charged from the day they are taken out but you can claim a refund for unused days.

If in doubt check with the sales team

you can call them on 0800 081 0255

Or

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
1,220 Views
Top Kudoed Authors
View All
Top