Solved: Sim card still not activated

jazelizabeth · ‎16-11-2018

Why is my sim card still not activated? It's been 17 hours since i put my new sim in

MI5 · ‎16-11-2018

Unfortunately we wouldn't know.

Please contact customer service for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-11-2018

Hi @jazelizabeth

Unfortunately we wouldn't know.

Please contact customer service for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎16-11-2018

If it's a replacement SIM you may need to get any bars removed off the account or if a new account or upgrade a SIM swap may be needed. Either way customer service will advise further or call into your local O2 store.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎16-11-2018

Hi @jazelizabeth have a look at this

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

O2

Sim card still not activated

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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