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Sim Swap without text verification but email

CHJ
Level 1: Joiner
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on ‎17-07-2020 09:38

on ‎17-07-2020 09:38

My old phone is damaged and I need to sim swap from 7 to 11.  Can I verify through email instead of text?  There must be a way because if the phone was lost an alternative solution would need to be used

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MI5
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on ‎17-07-2020 09:39

on ‎17-07-2020 09:39

@CHJ 

No need to sim swap.

Just use old sim in new phone - it goes in the 11 upside down........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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