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Signal keeps dropping..

Anonymous
Not applicable

on ‎07-12-2013 11:26

on ‎07-12-2013 11:26

Hi, I have a problem with my signal dropping. I recently upgraded to a Sony Xperia Z1 on O2, and every day it drops signal, regardless of location. This can happen between 2 - 20 times a day, and it drops the signal for between 15 - 30 seconds every time. Having swapped my SIM twice, the problem was still occurring, so I spoke to Sony for a warranty repair last week. However, Since speaking to Sony, I have also picked up an iPhone 5S on Vodafone, and the same thing is happening on my Apple, albeit less frequently. Now since I have two different phones with two different OS', and on two different networks, I can now only assume this is a network fault. What is the cause of this? Is working on 4G causing this intermittent service failure, and if so shouldn't your customers be told?
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Anonymous
Not applicable

on ‎07-12-2013 15:24

on ‎07-12-2013 15:24

I would download the 'my network' app and report back on the masts.

Ask any neighbors who may also be on o2 to see if they are experiencing the same issue. If so see if they will do the same and report it.
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Anonymous
Not applicable

on ‎08-12-2013 12:52

on ‎08-12-2013 12:52

O2 has now released a new app call my network along with my o2 and priority moments the network app will allow you to see in live what is happening with the cell sites near you and its free to download tongue

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎08-12-2013 13:11

on ‎08-12-2013 13:11

Yep, as mentioned in the thread directly above yours....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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In response to Anonymous
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Registered:

on ‎08-12-2013 13:19

on ‎08-12-2013 13:19

@Anonymous wrote:

O2 has now released a new app call my network along with my o2 and priority moments the network app will allow you to see in live what is happening with the cell sites near you and its free to download tongue

Gosh, something new from you again!

 

Astonishing.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
In response to perksie

on ‎09-12-2013 13:08

on ‎09-12-2013 13:08

My Voda iPhone 5S has stopped doing it recently; It was a new contract, maybe it was teething problems 😕 .. Anytways, OK, I downloaded the My Network app, and it shows that I am bang on a 3G/4G border where I live. Other places I have been show a 3G/4G border. Does that mean my assumption was right?

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