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Signal Issues

NVerwood
Level 1: Joiner
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on ‎10-10-2023 21:06

on ‎10-10-2023 21:06

My husband and I have been having signal issues in our area (BH31) for months now. We are not able to use our phone in the town we live in unless we are at home and connected to wifi. There has been no explanation as to why and how long the issues will be going on for. It has already been a couple of months. Am I able to get money back from my airtime tariff for not being able to use the phone?

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MI5
Level 94: Supreme
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on ‎10-10-2023 21:16

on ‎10-10-2023 21:16

@NVerwood 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎10-10-2023 22:24

on ‎10-10-2023 22:24

You may get a  bit of compensation, but that is at the discretion of the agent. @NVerwood 

As per the t&c's you read and agreed to o2 do not guarantee 100% coverage or service uptime and looking at cellmapper.net the 3 o2 masts dont cover your that post code area.. so could be a landowner has asked for a mast to be removed or it is been replaced.. 

 

Have a look on your local planning portal and see if anything has been applied for...

 

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 69: Guiding Light
In response to MI5
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on ‎11-10-2023 08:48

on ‎11-10-2023 08:48

According to My Network there are network upgrades going on

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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