Sigh. I used my 14 day cooling off to PAC out but now getting charged the full contract

[mutantcarrot]

After posting on here about slow speeds, I got a PAC from O2 on THU 28th June whilst I was still in my 14 day cooling off period.  I requested by PAC from O2: The O2 SMS message stated that "You're in your Change Your Mind period, if you switch before 04/07/2023 you wont have to pay any charges for ending your contract with us" and it also had my PAC in the same SMS.  I gave the PAC to my new provider on the 28th June, they said it would take a full working day to complete.

The PAC went through/activated/transferred on FRI 30th June with my new provider so this should be the switching date.  The o2 sim went dead the same day (I have a dual sim phone so it is trivial to check), new sim took over the number correctly.  Even with another  working day for O2 to update their system I was easily within the cooling off period of TUE 4th Jul.

Roll on an email today saying that I will be charged the whole contract amount!  I cannot click on the "see my bill" as "myO2" reckons I have no products with them and no way to click on a bill so I cannot see what they have charged me for or why.

Any ideas on what I can do to avoid being charged?

[Oxonian]

Did you manage to resolve this with O2 @Dmt-313 or is it still causing you problems ?  

[Muscatt55]

This is happening to me… Does anyone know the best way to get in contact with someone before using resolver to me a complaint…..

[gmarkj]

You just have to keep trying @Muscatt55 

Social media seems to have a better success rate...

All links are in the Guide: How to find help & contact O2 

[Muscatt55]

Not getting anywhere with that. Is resolver my best option?

[gmarkj]

If you haven't got anywhere with customer services then a complaint is the next step @Muscatt55 

Just be aware that we are hearing it is taking 8 weeks for a complaint to process.

Resolver is a great way to manage it as they keep everything together in case you need to escalate it further.