Solved: Selected to keep SIM when during a sim upgrade but...

Jigsawe24 · ‎30-07-2023

I selected to keep my sim as I'm an existing customer, but at the end it says my order will be delivered by Royal Mail? Is this just something they haven't bothered changing? Conflicting information.

MI5 · ‎30-07-2023

@Jigsawe24

It said the same when I recently did a sim upgrade. Nothing ever arrived.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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pgn · ‎30-07-2023

Possible you are being sent a 5G SIM if you have a 4G one, @Jigsawe24 - best to talk to O2 Sales,

as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Links to O2 Social Media Team here

MI5 · ‎30-07-2023

@Jigsawe24

It said the same when I recently did a sim upgrade. Nothing ever arrived.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jigsawe24 · ‎03-08-2023

Just to update nothing arrived so yes I guess they haven't updated it

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