Second device

[dorsetdiva40]

Hi all so I placed an order last night for another phone for my partner, had all the legal documents and an email saying full steam ahead for us... anyway I looked on my 02 tracker and all it says is order placed.. can anyone tell me if I've been accepted or declined as it doesn't say order processing 

[MI5 · Accepted solution]

@dorsetdiva40 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[dorsetdiva40]

I have contacted the sales team and they said this morning at 10am that they are doing a credit check. She said to keep an eye out for email.But still not heard anything back.  I just want to know

[MI5]

@dorsetdiva40 

We can't tell from here, sorry, but credit checks can take a while to complete.

[dorsetdiva40]

But why do I need another credit check when I only got a new device out 2 weeks ago. Didn't have to wait this long as it was done instantly.  So confusing

[MI5]

@dorsetdiva40 

All new contracts are credit checked I'm afraid, regardless of your history with O2.

As you already have a contract, there will be enhanced affordability checks too.