Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ordered a New Phone - Need to Change Delivery Address

Hello Just ordered a new pay monthly phone - had a few problems with the site while placing the order (I intended to pick up from a nearby store) and realised once the email confirmation came through that the delivery address is my old address. Is th...

Resolved! Bill

I can not ring 02 to sort my bill out has you lot have bard my phone I need my phone for the hospital to call me about my mother because she is in icu with a hart attack and you bunch of people cut me off I need one of your colleagues to phone me to ...

Can’t change the delivery address to my work

I was told that I could get my phone delivered to me at work but I can’t change the address

Resolved! Direct Debit

Hi ,just joined O2 , and set up Direct Debit . No payment has been taken yet by Direct Debit.Checking my bank account , O2 have set up 2 direct debit references for my one account .Does anyone know why

Resolved! Data roaming- poland

Hey I can’t seem to get my data roaming working over in Warsaw, Poland. Normally it works automatically but it hasn’t worked at all this time round

Resolved! Galaxy watch 5 upgrade

Hi, I currently have a galaxy watch 4 on an o2 contract and would like to upgrade to the galaxy watch 5. I can see the galaxy watch 5 is available to pre order for a new contract, but 8 have no option to upgrade. Does anybody know if it is/will be po...

Resolved! Cafeyn subscription

Any body no how to cancel this cannot find any help number just discovered this is tagged onto my bill

Resolved! PORT

've had my phone since December, can I port a number into my account now?

Resolved! Apple Watch

My contract is up for renew on my phone on the 22nd of September 2022 if I get an Apple Watch on an unlimited tariff with my upgrade be cancelled and I’ll be stuck with the same phone for the next 3 years ? Or will it be a separate contract

Resolved! Cancel upgrade

How do I cancel an upgrade

O2

Forum Posts