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02 charging extras and getting away with it

Iwanttosue02
Level 1: Joiner
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Title says it all. 02 charges extras for things they just expect you to believe. What legal action would someone be able to take on them? 

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pgn
Level 74: Whizz kid
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What extras do you feel you are being unfairly charged for, @Iwanttosue02? If you mean Extras such as Disney+ or Amazon or similar, each of these comes with clear limits on how long the service is available at a reduced or zero cost before it reverts to full price, help here: Guide: Adding and removing O2 Extras  

If you feel O2 gave short-changed you, this link contains all the ways to complain: https://www.o2.co.uk/how-to-complain - the service called Resolver, near the end of the page, has worked well for many people, and it is a free service. Good luck!

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pgn
Level 74: Whizz kid
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What extras do you feel you are being unfairly charged for, @Iwanttosue02? If you mean Extras such as Disney+ or Amazon or similar, each of these comes with clear limits on how long the service is available at a reduced or zero cost before it reverts to full price, help here: Guide: Adding and removing O2 Extras  

If you feel O2 gave short-changed you, this link contains all the ways to complain: https://www.o2.co.uk/how-to-complain - the service called Resolver, near the end of the page, has worked well for many people, and it is a free service. Good luck!

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gmarkj
Level 66: Unequalled
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I'll drop a link to the guide below in case you need to check what the extras you are being charged for are...

Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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