Second credit check due to 1st handset being incorrect

[Anonymous]

I sent a handset back as it was incorrect. I've now applied for a new contract as they have received my handset and cancelled the first account. How will I know if th 2nd credit check was successful?
I've paid for delivery tomorrow, will I know tonight?
Thanking you in advance

[Beenherebefore]

But one must ask the question why O2 Depts don't talk to each other.

If Customer Services had informed Fraud Dept that the original transaction was null and void then this situation would not have occurred.

Yet another O2 procedure that doesn't work how it ought, to the detriment of the customer

[MI5]

I thought the same too - I assume it was because the order was placed online but not excuse for the broken links.

[Cleoriff]

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@MI5 wrote:
I thought the same too - I assume it was because the order was placed online but not excuse for the broken links.

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Nor the hassle to the poor customer....

[jonsie]

As I thought, a second credit check shouldn't have been necessary but yes, you would think the departments would actually liase with one another.

[Cleoriff]

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@jonsie wrote:

 you would think the departments would actually liase with one another.

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Now that would be a communication miracle @jonsie...

[Beenherebefore]

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@Cleoriff wrote:

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@jonsie wrote:

 you would think the departments would actually liase with one another.

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Now that would be a communication miracle @jonsie...

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Perhaps the pigeon got lost ?.......there must be a valid reason why Fraud Dept weren't told.