Solved: Second credit check due to 1st handset being incor...

Anonymous · ‎15-04-2016

I sent a handset back as it was incorrect. I've now applied for a new contract as they have received my handset and cancelled the first account. How will I know if th 2nd credit check was successful?
I've paid for delivery tomorrow, will I know tonight?
Thanking you in advance

Cleoriff · ‎16-04-2016

Hi @Anonymous Thanks for getting back in touch. I presume you have contacted O2 this morning as I suggested in your previous thread here? http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Second-credit-check-due-to-1st-handset-being-incorrect/m-p/964952#M111635

Unfortunately this sometimes happens when people apply for something on a credit agreement within a few days. I know it's stupid as you passed the first check but often it's a computer saying no and unfortunately it can't be corrected manually... There is an email address for the credit referral team

CreditFileReferrals@o2.com but as its the weekend nothing will get sorted even if you did email them...

Veritas Numquam Perit

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Cleoriff · ‎15-04-2016

You should know when you get confirmation back via email...and you can check in My O2

http://www.o2.co.uk/myo2 If you haven't had anything to confirm you may not get it tomorrow

Veritas Numquam Perit

Anonymous · ‎15-04-2016

I've tried checking my o2 but i can't sign in and it's still referring to my disconnected line. I'm trying to see what emails I've had this time and the ones to last time. Can I talk to someone about my web order?
They have taken the money for handset and delivery @Cleoriff

Cleoriff · ‎15-04-2016

Ok best thing is to ring someone at O2 CS....http://www.o2.co.uk/contactus

They are open till 9pm tonight then from 8am in the morning. You may find your My O2 has updated overnight as well @Anonymous

Veritas Numquam Perit

MI5 · ‎15-04-2016

Your MyO2 won't update that quickly and you will likely get a new log in for the new account anyway.
Emails are the only way of knowing, as it's too late to call tonight, unless you want to take a chance with live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-04-2016

Ok so I'll have to wait until tomorrow but I've paid for delivery on a Saturday @Cleoriff

Curr946 · ‎15-04-2016

would stand to reason that if they allowed you to book next day delivery that the order was going through ok. Also, did you make the error when placing the first order? If not, and O2 made the error you should ask for the second check removed, that's if the do a second one. But might be automaticly done when order was placed.

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎15-04-2016

@Anonymous wrote:
Ok so I'll have to wait until tomorrow but I've paid for delivery on a Saturday @Cleoriff

Well you may be ok then but to make sure I would really ring them first thing and best of luck

Veritas Numquam Perit

Anonymous · ‎15-04-2016

I hope you are getting paid well by o2 for your fountain of knowledge @Cleoriff 😉😉
Ok thank you again. I'll see how I go tomorrow xxx

Cleoriff · ‎15-04-2016

@Anonymous wrote:
I hope you are getting paid well by o2 for your fountain of knowledge @Cleoriff 😉😉
Ok thank you again. I'll see how I go tomorrow xxx

Well how lovely...but just a customer like yourself...and sometimes I get it right...and other times I don't...

Let us know how you get on anyway @Anonymous

Veritas Numquam Perit

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