So recently I've upgraded to a new contract after 2 years with o2.
The agent on the phone claimed it was £13 a month, first month free, for 12 months, with no upfront costs. They even said I could have 3 accessories for free so they sent me a wireless charging kit, a selfie stick and an 8gb memory card. The phone is a samsung galaxy ace 4.
So I took the deal (originally I was going to leave o2 and now I wish I had!!). They claimed it was a special offer because I've been with them for 2 years.
Now my first bill is £157, and I had no idea why so I went on the live chat on the o2 website, where the agent said the charges were £109.99 for the phone and then the rest of the charges were for the accessories!!! Absolutely outrageous right? So the agent on the phone clearly lied to get me to sign up with a new contract. I even clarified on the phone multiple times that the deal was £13 a month for 12 months with no upfront costs to which they kept telling me yes that's right. Now I go to check my emails to find I've been charged for the phone and the accessories. Absolutely fuming, as the agent on the phone said multiple times that it was all free as part of the contract since I've been a loyal customer!! Not once did they say I'd be paying £157.00 up front for all this stuff. They were saying "do you want any more accessories? They're free". Can't believe I've been scammed over the phone by what's meant to be a big company, absolutely ridiculous and I will be taking further action.
I'm going to ring them tomorrow for more information, but I'm so annoyed right now that I had to vent my anger with this post.
