Scam

[Anonymous]

I have been subject of a scam while using Internet a pop up subscribed me to pay 3.75gbp per week. I did not even know I had been entrapped. The pop-up just was a text number 66299 when I enquired re special charge on my o2 bill I was given a no to phone I unsubscribed but charge still came through today. I phoned o2 support who told me they have written to 66299 and cancelled any future charges.Has anyone else been entrapped in this way ? Message back from 66299 was they had put me into a weekly prize competition

[MI5 · Accepted solution]

We have a help thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow...

[MI5]

Check a Number - Result

The PSA has the following information about shortcode number:

66299, Keyword - YAY

Customer care number:	Cellfie BV has not provided this information
Customer care email:	support@lalamobi.com
Customer care website:	http://lalamobi.com/uk/contacts.html
Search result provided by:	Cellfie BV
Service connected on:	07 December 2016
Service terminated on:	This service is still operating
Name of service:	Cellfie Lalamobi
Type of service:	Mobile download
Service description:	Cellfie BV has not provided this information
How much does this service cost?	4,5 GBP / week

If you would like to find out more about this service or have a question about it, then you should contact the service provider: Cellfie BV

Weegschaalstraat 3
Amsterdam
5632 CW

[jonsie]

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@Anonymous wrote:

@Anonymous wrote:

I phoned o2 support who told me they have written to 66299 and cancelled any future charges.....

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Sorry but whoever told you that load of tosh is just getting rid of you to move onto the next call. I would expect that of some live chat advisers but my God, that is an outrageous claim from someone answering the phone. I wonder if they were at all mbarrassed by spinning you that line?

[Cleoriff]

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@jonsie wrote:

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@Anonymous wrote:

@Anonymous wrote:

I phoned o2 support who told me they have written to 66299 and cancelled any future charges.....

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Sorry but whoever told you that load of tosh is just getting rid of you to move onto the next call. I would expect that of some live chat advisers but my God, that is an outrageous claim from someone answering the phone. I wonder if they were at all mbarrassed by spinning you that line?

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That's the part that annoyed me if honest. 'Written to 66299'? yeah right!!

[MI5]

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@jonsie wrote:

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@Anonymous wrote:

@Anonymous wrote:

I phoned o2 support who told me they have written to 66299 and cancelled any future charges.....

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Sorry but whoever told you that load of tosh is just getting rid of you to move onto the next call. I would expect that of some live chat advisers but my God, that is an outrageous claim from someone answering the phone. I wonder if they were at all mbarrassed by spinning you that line?

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Yeah, that'll never happen.

@Anonymous you need to contact the company charging you and cancel it yourself - I'd also ask for a refund of charges too.

[jonsie]

Yes, unfortunately this is down to the user and isn't the responsibility of O2 who merely pass on the charges billed to your account by this company. However, contacting the company directly normally solves the issue straightaway.

[MI5]

and if not the PSA will help and intervene.....

[jonsie]

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@MI5 wrote:
and if not the PSA will help and intervene.....

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...and issue a big fine whereby the company will go into liquidation and surprisingly carry on under a different guise. These governing bodies are actually quite toothless.

[MI5]

Sure are - a bit like OFCOM!