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Level 1: Joiner
Posts: 1
Registered: ‎16-04-2018
Accepted Solution

Scam text

Hi i have just noticed that i have 30 pound on my account that i has been from a text scam i got the other day... how do i get it off so i dont have to pay it
Posts: 53,135
Topics: 605
Registered: ‎14-01-2013

Re: Scam text

Hi @Gem2 Follow the advice in this thread https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If you can identify the company who sent it, you need to contact them to ask for a refund and be removed from their mailing list

*The Game Is On*

Posts: 77,906
Topics: 486
Solutions: 9,101
Registered: ‎04-04-2012

Re: Scam text

Hi @Gem2

See help here please https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.

Posts: 53,135
Topics: 605
Registered: ‎14-01-2013

Re: Scam text

Just to add, you may have signed up for this inadvertently by clicking on a link on FB or similar.

You can also ring customer services and ask them to Bar all Direct to Bill Debits as per the info in this thread


*The Game Is On*

Community Manager
Posts: 3,927
Registered: ‎23-07-2014

Re: Scam text

Hi @Gem2, sorry to hear you've had unwanted charges. Did you check the above information and do you have any additional questions? 

I'd love to hear your thoughts on why you stayed on our community, let me know here. Smiley Happy

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Level 3: Thinker
Posts: 18
Registered: ‎30-03-2018

Re: Scam text

@Gem2 wrote:
Hi i have just noticed that i have 30 pound on my account that i has been from a text scam i got the other day... how do i get it off so i dont have to pay it

I'm sorry you have become a victim of one of these scams. It is quite possible that your number was provided via a rogue App on your ‘phone, or you may have clicked on an innocent looking Ad while browsing the web.

You need to be aware that while you are connected to the internet via mobile data, your number may be passed by GO2 to third parties for charging purposes. The mechanism by which this happens is called 'Payforit'.  This can’t happen while you are connected by WiFi. Once the third party has your number they can send you chargeable text messages and, very unfairly in my opinion, it will be your job to argue for a refund!

The Payforit mechanism was intended to make it easy for consumers to purchase goods and services and have them charged to their 'phone bill. Unfortunately Payforit has proven to be very insecure and hardly a day goes by without someone reporting another scam on here.

I have put details of how to deal with these scams on my website at http://payforitsucks.co.uk

Unfortunately O2 and all of the other networks have no incentive to bring these scams to an end, as they receive a share of the income from them. Most of the other networks (apart from Three) can put a 'charge to bill' bar on your account which should stop these third party charges.

The steps you ought to be taking are (with links to detailed instructions):

  1. Stop further charges being made
  2. Get a refund of any charges already taken
  3. Complain to the Phone-paid Services Authority
  4. Protect yourself from further 'charge to bill' scams

Let me know if can offer any further help or advice. These scams are a disgrace to the mobile communications industry.