Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WiFi dropping out

Hi, I’ve recently upgraded to an iPhone SE2020 and now my phone keeps dropping out of WiFi. My old iPhone 5 had brilliant signal all of the time. Does anyone know why this might be..... I do have a smart meter and I wondered if this could be the caus...

Number not transferring??

So it's a month into receiving my new phone and sim, but my old number just will not transfer over!? I've tried everything, texting 202, filling in the online form, switching off both devices, both me AND my mother calling services, doing internal tr...

Resolved! Cancellation of contract and Bill Issue

Hi there, I have an issue with a bill from O2. I've put an end to my O2 contract and I've been disconnected on May 15. Since then, I obviously don't have access to any O2 services. Today, I received an email regarding my bill for May and the amount f...

Resolved! Direct Debit taken and paid bill manually

Hi all, I have recently switched back from Sim Only to Pay Monthly and out of habit this month I paid my bill manually via debit card forgetting a direct debit was set up, this morning o2 have taken the direct debit payment too in addition to the man...

Contract

Hi,When does my contract end if i click o2 refresh upgrade early it says my contract end 30 june if i go on my tariff it says 30 july 2020. Also do i have to make o2 aware that i dont want the contract to continue after 24 months contract ends or doe...

Mystery charge on account

I received a call from a mobile number last week starting 07802 and when I answered they said “sorry wrong number” and I have since been charged £0.54 for sending a picture message to this number of which there is no record in my messages.Any idea if...

Every call I receive is private!

I have a samsung s20 and every phone call I receive is coming as private number !

err_ssl_protocol_error

Hi guys, I bought recently an Iphone 11 Pro Max. And I don't know if it's due to COVID-19 but I have never had internet on this phone and getting this message on Chrome Mobile.ERR_SSL_PROTOCOL_ERROR I'm distraught and starting to get angry because I ...

iPhone SE

Hello, Sorry for the querry - I was hoping to be able to contact someone at O2 directly but can't find an email address so was wondering if someone on this community could help me out. I'm looking at upgrading to an iPhone SE 2020 from my current SE....

Close device plan credit agreement

I made the final payment on my device plan a month ago but the credit agreement is still showing as active when I check my credit report. It also still shows up when I check My O2. It shows the balance as zero, but it’s still showing I have a device ...

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