Scam premium numbers

[Serynr]

After having problems with a scam premium number for games and being charged for something i am not using at a cost of £4.50 per week, even after texting STOP,  i have had difficulty getting it stopped. Hopefully o2 now have managed it, but would it be possible to have a permission text from o2 checking that we have agreed to using it?

[Serynr]

I am £40 down and the number i have been given to ask for a refund is not registered....

[Serynr]

Their texts come through in their name and no number, so can’t even report the number. You just get the site when you open the text....

[MI5]

Search the name of the company on PSA website http://psauthority.org.uk/for-consumers/unexpected-phone-charge

[jonsie]

Have you tried putting the text short code into the psa website? 

[Serynr]

Stupidly i deleted my texts and the short code was lost. I did get a number from o2 shop, took them an hour and a half to find it,  and they text stop and i had a message saying i would be unsubscribed in 24 hours but it hasn’t happened. They seem to be charging me for sending me texts at £3.00 and £4.50 a time and under two names that are on my bill.

[MI5]

Are both the names traced back to the same company?

[jonsie]

If you haven't been unsubscribed you will get more texts. Let us know the number and we can help you further. 

[Cleoriff]

Surely @Serynr should follow the advice in the link I provided in my first post? I must have misunderstood as I thought that covered everything needed?...

[MI5]

Further questions have been answered which we are trying to assist with answering.......?

[jonsie]

Quite, but the texts have been deleted without taking note of the short code. O2 have given incorrect contact details.