Scam! Thumb tiger

[Scam7]

£4.50 per week has been charged onto my account & I received a text saying Welcome to ThumbTiger to opt out text STOP, but I thought that was the scam so I ignored, not realising it was charging me until my husband said Why is your phone bill so high that I looked into it. 02 sorted it out which took 3 days. I’ve no idea how long I’ve been paying it!

[Cleoriff · Accepted solution]

Hi @Scam7 

See community help here:

 Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And O2 advice here

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

Help to prevent further charges here Guide: Tips to avoid unexpected charges on your bill  

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[MI5]

@Scam7 

You can check your previous bills to see how long it's been going on Guide: How do I get to the 'Download Bill' page?