Porting my old number to O2

[Emma213]

I arranged to port my number on Monday and gave all details. It is now Friday and the number still hasn’t changed over?

[Cleoriff]

Hi @Emma213 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Use Skype if you have no phone available.

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@O2Lisa 

Can you check why the port didn't work please?

[O2Lisa]

Morning

Yeah of course I can @MI5, I'll message you privately @Emma213 and look in to this for you